Privacy Policy

1. About Asushost Ltd

Asushost Ltd is a reliable web hosting and domain registration company in Kenya providing fast, secure, and affordable hosting solutions for businesses, developers, organizations, and individuals.

• Web Hosting
• Domain Registration
• Managed WordPress Hosting
• Reseller Hosting
• VPS & Dedicated Servers
• Business Email Hosting
• SSL Certificates
• Cloud Hosting

2. Information We Collect

When you use our services, we may collect the following information:

• Full name and company name
• Email address and phone number
• Billing and payment information
• Account login details
• IP address, browser type, and device information
• Domain registration contact details
• Support tickets and communication records

3. How We Use Your Information

We use your information to:

• Provide web hosting and domain services
• Process payments and invoices
• Manage customer accounts
• Register and manage domain names
• Provide technical support
• Improve website performance and security
• Prevent fraud, spam, malware, and abuse
• Send service updates, billing reminders, and security alerts

4. Cookies and Tracking

Our website may use cookies to improve your browsing experience, remember preferences, analyze traffic, and strengthen security. You can disable cookies from your browser settings, but some website features may not work properly.

5. Data Protection and Security

Asushost uses security measures designed to protect customer data from unauthorized access, loss, misuse, or disclosure.

• SSL/TLS encryption
• Firewall protection
• Malware monitoring
• DDoS protection
• Secure server access controls
• Regular security updates
• Backup and monitoring systems

6. Kenya Data Protection Act Compliance

Asushost respects customer privacy rights and complies with the Kenya Data Protection Act, 2019. Customers may request access, correction, deletion, or restriction of personal data where applicable.

7. Payment Information

Payments made through M-Pesa, PayPal, debit/credit cards, and bank transfer are processed through trusted payment providers. Asushost does not store full card details on our servers.

8. Data Sharing

We do not sell customer personal information. We may only share limited information with trusted service providers when required to deliver our services, including domain registrars, payment processors, cloud providers, security providers, or legal authorities.

9. Domain WHOIS Information

Domain registrations may require registrant details to be shared with domain registries. Where available, customers may use WHOIS Privacy Protection to reduce public exposure of personal information.

10. Backups and Data Responsibility

Some hosting plans include automated backups; however, customers are strongly advised to maintain independent backups of websites, databases, and emails. Asushost is not responsible for data loss caused by customer actions, malware, third-party software, or force majeure events.

11. Customer Responsibilities

• Keep account passwords secure
• Update account and billing information
• Maintain website backups
• Use services lawfully
• Keep websites, plugins, and applications updated

12. Service Monitoring and Abuse Prevention

To maintain a safe hosting environment, Asushost may monitor server activity, network traffic, security logs, abuse reports, malware threats, and spam activity. Accounts involved in phishing, malware, spam, fraud, or illegal activity may be suspended.

13. Email Communications

Customers may receive important emails about invoices, renewals, support tickets, security alerts, maintenance notices, and service updates. Marketing emails may be unsubscribed from at any time.

14. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

15. International Data Transfers

Some services may involve international data transfers through global infrastructure providers, domain registries, payment processors, and security partners where necessary to deliver services.

16. Changes to This Privacy Policy

Asushost may update this Privacy Policy from time to time. Updated versions will be published on our website. Continued use of our services means you accept the updated policy.

Why Choose Asushost?

Asushost provides fast, secure, and reliable web hosting in Kenya with NVMe SSD storage, free SSL certificates, professional support, domain registration, business email hosting, VPS hosting, cloud hosting, and scalable solutions for businesses of all sizes.